Product Information
We offer a wide range of handmade yarn products, including home décor, accessories, and DIY kits.
It’s best to hand wash your yarn products in cold water and lay them flat to dry. Avoid direct sunlight and high heat.
Some of our products can be customized. Please contact us for more details on custom orders.
We primarily use natural yarns like wool and cotton, but some products may include synthetic blends.
You can refer to our product descriptions and customer reviews, or contact our customer service for personalized recommendations.
Orders and Shipping
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on our website.
We offer standard and expedited shipping options. The available methods will be displayed at checkout based on your location.
Orders are usually processed within 3 business days and delivered within 14 days, depending on your location.
Yes, we ship to select countries worldwide. International shipping costs and delivery times will be calculated at checkout.
If your order hasn’t been shipped yet, you can contact our customer service to update your shipping address.
Returns and Exchanges
We accept returns within 14 days of receipt. The items must be in their original condition, and the return shipping cost is the customer’s responsibility.
To initiate a return, please contact our customer service with your order details. We will provide instructions on how to return your item.
Yes, exchanges are possible within 14 days of receipt. Contact our customer service to arrange an exchange.
Returns are typically processed within 7-10 business days after we receive the returned item.
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.
Payment and Billing
We accept major credit cards, PayPal, and other secure payment options displayed at checkout.
Yes, we use industry-standard encryption to protect your payment information during the transaction process.
Your payment will be processed at the time you place your order.
Currently, we only accept one payment method per order.
Depending on your location, you may be responsible for taxes or duties, which will be calculated at checkout.
Customer Account)
You can create an account by clicking on the “Sign Up” button and filling out the required information.
If you forget your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it.
Yes, you can update your account information by logging in and navigating to the “Account Settings” section.
No, you can check out as a guest, but creating an account allows for a faster checkout process and order tracking.
If you wish to delete your account, please contact our customer service, and we will assist you with the process.
