1. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of receipt for a refund. Please note that return shipping costs are the responsibility of the customer.
- Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Customized items, digital products, and sale items are non-returnable.
- How to Return: Contact our customer service to initiate a return. Once approved, you will receive instructions on how to return your item(s).
2. Exchange Policy
If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
- Exchange Time Frame: Exchanges must also be made within 14 days of receipt.
- Inventory Availability: Exchanges are subject to the availability of the desired item.
3. Refunds
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Processing Time: Please allow up to 10 business days for the refund to appear on your account.
- Partial Refunds: Items returned not in their original condition or that are damaged or missing parts for reasons not due to our error may be eligible for a partial refund.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you.
5. Return Shipping
The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
